Tutorials
Welcome to the easiest school ever: tutorials, videos, and tips to help you!
Engelska
Collection short description here
Engelska
Collection short description here
Log in & out of response groups
Learn how to log in and out of response groups easily and smoothly.
Create a new activity status in the mobile
Learn how to create an activity status directly on your mobile.
Connect calls directly and with notification on your mobile phone
Learn how to connect calls directly and with notification on your mobile phone with our video guides.
Calendar and connect to meetings on your mobile
Learn how to use the calendar and participate in meetings via mobile effectively.
Manage your display number on your mobile
Learn how to manage your display number easily via mobile with our video guides.
Manage your voicemail on your mobile phone
Learn how to easily manage your voicemail via your mobile phone.
Manage your workday on your mobile phone
Learn how to easily manage your workday with practical video guides for your mobile phone.
Change your activity status on mobile
Learn how to change your activity status easily via mobile with our video guides.
Engelska
Engelska
Send SMS from client
Learn how to send SMS from the client with simple video guides for new users.
How to navigate the app
Learn how to navigate the app with video guides for new users.
How Case Management works in Contact Center
Learn about contact center case management with video guides for new users.
Microsoft Teams integration with line status & Calendar integration
Integrate Microsoft Teams with calendar features for more efficient collaboration.
Connect your Office or Google Workspace account to the app
Easily connect your Office or Google Workspace account to the app with our video guides.
Get started with in-app telephony
Easily learn how to use the telephony function in the app with our video guides.
Get started with in-app conferences
Learn how to get started with in-app conferencing through video guides for new users.
Integrate your Office 365 and Google Workspace calendar with the app
Learn how to integrate Office 365 and Google Workspace calendars with the app.
Manage VIP and Blocked Numbers in the app
Learn how to manage VIP and blocked numbers in the app with these video guides.
Manage your display number
Easily learn how to manage your display number with our video guides for new users.
Manage opening hours
Learn how to manage opening hours with our video guides for new users.
Manage your device settings in the app
Easily manage your device settings with these video guides for new users.
Manage your workday for automatic activity status
Learn to manage your workday with video guides for automatic activity status.
Manage chat in the app
Easily learn how to manage the chat in the app with our video guides for new users.
Manage activity statuses in the app
Learn how to manage activity statuses effectively in the app with our video guides.
Share calls, messages, files, etc. in the app
Learn how to share calls, messages, and files in the app.
Enable email notifications for voicemails
Learn how to enable email notifications for voicemails effectively.
Build your own dashboard with broken windows
Learn how to create your own dashboard with break-out windows in this tutorial.
Engelska
Collection short description here
Engelska
Collection short description here
Create and edit a user, and add phone numbers
Learn how to create and edit users and add phone numbers.
Create contact groups and share contacts
Learn how to create contact groups and share contacts effectively.
Create a web chat channel & web widget in Contact Center
Learn how to create a web chat channel and web widget in Contact Center.
Create an email channel & email address in Contact Center
Learn how to create an email channel and address in Contact Center with our video guides.
How SuperSearch works
A guide for advanced users on how Super Search works.
How the call log works
Learn how the call log works with this user-friendly video guide.
How analytics works
Learn how analytics works with video guides for advanced users.
How auto-labels work in Conversation Intelligence
Learn how auto-labels work within Conversation Intelligence.
Edit a colleague's personal settings
A guide to editing a colleague's personal settings effectively.
Edit another user's activity status
A guide to editing another user's activity status.
Edit a user from the contact view
Learn how to edit users in the contact view with this video guide.
Connect a response group to Contact Center
Learn how to connect a response group to a Contact Center with our video guides.
Get started with surveys
Learn how to get started with advanced survey video guides.
Manage telephony in the app
Learn how to manage telephony in the app with video guides for advanced users.
Manage response groups as a supervisor
Learn to effectively manage response groups as a supervisor.
Manage email, calendar, and contacts in the app
Learn how to manage email, calendar, and contacts in the app with video guides for advanced users.
Manage conferences in the app
Learn how to effectively manage conferences with our app through video guides for advanced users.
Manage Conversation Intelligence in response groups
Learn how to manage conversation intelligence in response groups with video guides for advanced users.
Review of response groups
A guide for advanced users about response groups and video guides.
Manage Conversation Intelligence for users
Learn to manage Conversation Intelligence with advanced video guides for users.
Review of Entra ID sync in the app
Learn how to sync Entra ID in the app with our video guides for advanced users.
Contact Center review
Discover advanced contact center video guides and improve your skills.
Invite and collaborate with guests
Learn how to invite and collaborate with guests with our advanced video guides.
Flowchart and call follow-up
Explore advanced user tutorials with video guides and flowcharts.