Basics

Status colors in the app

Understand the difference between activity status and status colors in the app.

Send SMS easily from your computer or mobile with customized settings.

Enable transcription of voice messages for easy management and searching.

Sync local contacts to the app easily via the settings.

Easily change your activity status on computer or mobile and add notes.

Learn how to forward your number easily and effectively.

Manage VIP numbers and blocked calls easily to filter incoming calls.

Easily share conversations via chat or SMS in the app.

Easily make calls through the app to colleagues and contacts with smart call management.

Handle incoming calls even when you are "Super-busy" to reach colleagues.

Here's how to turn off your voicemail easily by adjusting the settings.

Learn how to connect calls using direct or in-app notification technology.

The app has shortcuts that allow you to navigate and act faster.

Set opening and closing times in response groups or IVR, directly in the app or on your computer.

This is how you create teams, channels and roles in the correct order for a simpler and clearer structure.

This is how you listen to your voicemail – via the app with Mex or by calling 144.

Create a new contact in the app via the menu or call log - quickly and easily.

Get information about incoming calls directly in the notification, even if the number is not saved.

Get a better overview with the advanced contact list – sort, group and choose what to display.